BS IS0 10001:2018 Bsl Standards Publication Quality management Customer satisfaction - Guidelines for codes of conduct for organizations bsi. BSISO10001:2018 BRITISH STANDARD Nationalforeword This British Standard is theUK implementationof IS010001:2018.It supersedes BS IS0 10001:2007, which is withdrawn TheUKparticipationinitspreparation was entrustedtoTechnical CommitteeSvS/o,Customerservice-Fundamentalprinciples Alistoforganizationsrepresented onthiscommitteecanbeobtainedon requestto its secretary. This publication does not purportto include all the necessary provisions ofa contract.Users areresponsiblefor its correctapplication. @TheBritishStandards Institution2018 PublishedbyBSI Standards Limited2018 ISBN 978 0 580 982576 ICS03.120.10 CompliancewithaBritish Standard cannotconferimmunityfrom legal obligations. This British Standard was published under the authority of the StandardsPolicyand Strategy Committeeon31 July2018 Amendments/corrigendaissuedsincepublication Date Text affected BSIS010001:2018 ISO INTERNATIONAL STANDARD 10001 Second edition 2018-07-30 Quality management Customer satisfaction Guidelines for codes of conduct for organizations Managementdela qualité-Satisfaction du client-Lignes directrices relatives aux codes de conduite des organismes Reference number IS0 10001:2018(E) ISO @IS0 2018