ICS 03.220.20 CCS R 10 34 安徽省地方标准 DB34/T 1038 —2025 代替 DB34/T 1038—2009 高速公路服务区服务规范 Province service specificati on for freeway service area 2025 - 09 - 03 发布 2025 - 10 - 03 实施 安徽省市场监督管理局 发布 DB34/T 1038 —2025 I 目次 前言 ............................................................ .................... III 1 范围 ......................................................... ...................... 1 2 规范性引 用文件 .................................................... ................. 1 3 术语和定义 ...................................................... ................... 1 4 基本要求 ....................................................... .................... 2 一般规定 ......................................................... .............. 2 制度规定 ......................................................... .............. 2 安全规定 ......................................................... .............. 2 从业人员规定 ....................................................... ............ 3 5 服务礼仪 ....................................................... .................... 3 着装要求 ......................................................... .............. 3 仪容仪表 ......................................................... .............. 3 6 餐饮服务 ....................................................... .................... 3 设施设备要求 ....................................................... ............ 3 卫生要求 ......................................................... .............. 3 生产加工要求 ....................................................... ............ 4 其他要求 ......................................................... .............. 4 7 零售服务 ....................................................... .................... 4 设施设备要求 ....................................................... ............ 4 销售要求 ......................................................... .............. 4 质量要求 ......................................................... .............. 4 管理要求 ......................................................... .............. 4 8 保洁服务 ....................................................... .................... 5 公共卫生间（第三卫生间）保洁 ............................................... .... 5 停车场保洁 ........................................................ ............. 5 绿化带保洁 ........................................................ ............. 5 垃圾房保洁 ........................................................ ............. 5 9 停车服务 ....................................................... .................... 6 停车疏导要求 ....................................................... ............ 6 潮汐停车服务 ....................................................... ............ 6 巡查要求 ......................................................... .............. 6 10 住宿服务 ...................................................... .................... 6 设施要求 ......................................................... ............. 6 服务要求 ......................................................... ............. 6 11 车辆能 源补给 .................................................... .................. 7 DB34/T 1038 —2025 II 加油（气）站服务 ............................................................... 7 充（换）电站服务 ............................................................... 7 12 汽车维修与加水 ............................................................... ...... 8 汽车维修 ............................................................... ........ 8 车辆加水 ............................................................... ........ 8 13 其他服务 ............................................................... ............ 8 医疗服务 ............................................................... ........ 9 个性化服务 ............................................................... ...... 9 14 安全与应急管理 ............................................................... ...... 9 基本要求 ..............................